Client was told wrong information for an emergency job. His Seine was having pretty decent problems. Most of the times, customer tell us, “Okay, the other plumber did this,” “The other plumber told me that.” He was not happy with the service.
On our experience as professionals, yes, we take some of those details for our job. We go based on our own criteria in there. That’s how we started in this job. Checked everything, start from scratch. We run our camera, make sure that everything was correct. We’re going to replace the lateral. We’re going to do a pipe bursting from point A to point B. That’s one of the first things that we do.
